Now, having returned to the Service Order, the operator generates a Work Order. This is the mechanism by which a technician is notified that an Amplifier has been received in for repair, together with details of the fault.

The operator chooses 'Create Work Orders' from the Operations menu of the Service Order. The following window appears, by which the job can be assigned to a particular technician (in this case, Ingrid Peterson):

Throughout the day, the technicians monitor the Work Order register as this determines the work they are to do. They can also produce a Work Order Journal report showing the jobs that have been assigned to them that have not yet been finished. This is the Work Order for Oslo Trading's Amplifier:

All details including Serial Number and warranty status are transferred from the Service Order. The Deadline in the footer is copied from the Planned Delivery Date in the Service Order. The technician's task is shown on the 'Comment' card (transferred from the 'Comment' card of the Service Order):

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