If you are using the HansaWorld Enterprise Web Shop facility and a Contact is a Customer who will be placing Orders over the web, you can use this function to generate a password for them. You should also check the Allow Login box on the 'Terms' card of the Customer's Contact record. The Contact will be able to use their Contact Number or email address as Login IDs.

To set a password for a Contact, double-click their name in the 'Contacts: Browse' window and, when the 'Contact: Inspect' window opens, select 'Create Random Password Mail' from the Operations menu. The window shown below appears, where you can create a new Mail.

The new record is opened in a window entitled 'Mail: Inspect'. This means that it has already been saved and is being opened for checking. The current user will be the default sender of the Mail. The To field will contain the email address of the Contact. The Subject field will contain the random password. After you have written a message and when you are then ready to send the Mail, check the Sent box. Finally, save the Mail by clicking the [Save] button in the Button Bar. If you are using the Lock and Send E-Mails Automatically option in the Mail and Conference Settings setting in the E-mail and Conferences module and the Mail contains an external email address (i.e. one with the @ sign), it will now be sent automatically. If you are not using this option, select 'Send E-mail' from the Operations menu after the Mail has been saved. Finally, close the Mail using the close box. You will be returned to the Contact window.

If the function does not create a Mail, the probable causes are:

The current user does not have a Mailbox.
The Contact does not have an email address.
The Contact has not been saved.

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