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Correcting Mistakes in Receipts

Even with the tightest quality control, it is probable that the occasional mistake will be made when entering Receipts. Once a Receipt has been approved, it cannot be changed, but mistakes can nevertheless be rectified easily using the following procedure. It is important that this procedure be followed, so that the Customer's payment history remains correct.

1. In the 'Receipts: Browse' window, highlight the Receipt containing the error.
   

2. Click [Duplicate]. A new Receipt record is created, an exact copy of the Receipt with the error.
   

3. Insert a minus sign in front of the Received Value, ensuring the Received Value figure itself remains unchanged.
   

4. Click the OK check box and save the Receipt.
   

5. Enter a new, correct, Receipt.

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