Creating a New Database - The Enabler Key
After installing Standard ERP, you should register it with HansaWorld. This registration process will provide you with an Enabler Key. When you install Standard ERP, this Key will be absent. The program will be fully operational for 30 days after installation, with the exception that Cloud Services will be disabled. This allows time for the set-up work described
here. After 30 days, if you have not registered to apply for your Key, Standard ERP will change to restricted mode: it will remain fully functional, but printing will be disabled.
You can apply for the Key at any time (before or after the 30-day point), but before doing so you should ensure you have specified your server hardware and operating system (or standalone hardware and OS) in the Configuration setting.
Before you have registered, the 'Choose Your Country: Inspect' window will begin to open each time you start the application, providing a reminder that you need to register. This window is the first step in the Registration Wizard: you can open the Wizard at any time from the Internet Enablers setting. Please refer to step 2c below for more details about the Wizard.
After you have obtained a Key, you should not change the Valid Until Date or the numbers of users, mailboxes or conferences in the Configuration setting, give yourself access to different modules, add a new Company to the database, or change the Company Name in the Company Info setting in any existing Company. Any of these changes will cause Standard ERP to go into restricted mode (printing will be disabled). You can regain full use of the program by applying for a new Enabler Key in the Internet Enablers setting.
If you need to call HansaWorld Support for help obtaining an enabler, you can find the telephone number of your local office at www.hansaworld.com.
To apply for an Enabler Key, your computer (server, client or single-user machine) must be connected to the internet. In brief, you will instruct your copy of Standard ERP to connect to and register with the customer database on the HansaWorld server. This database contains details of your contract (modules and number of users purchased, etc). Immediately upon registration, a Key will be downloaded from the HansaWorld server, and subsequent Keys will be downloaded automatically every month. As well as the Key, the number of users, module access and other information will also be downloaded to the Configuration setting. Everything previously in this setting will be overwritten. You do not need to ensure the Configuration setting is complete or accurate before applying for a Key. All you need do is make sure you have specified your Server Hardware and Server OS. You should also make sure you have recorded your company name, company type, company registration number and VAT registration number in the Company Info setting.
In more detail, follow these steps:
- Ensure you are in the System module and open the 'Settings' list by clicking the [Settings] button in the Navigation Centre or using the Ctrl-S/⌘-S keyboard shortcut. Select 'Internet Enablers' by double-clicking:
- In this step, you will ensure your copy of Standard ERP will be able to identify itself to the customer database on the HansaWorld server. You can do this using one of three methods:
- Fill in the three fields at the top of the window as follows:
- Registered in
- Enter the country where your HansaWorld contract is registered. To choose an option, place the cursor in this field and press the Ctrl-Enter (Windows) or ⌘-Enter (macOS) key combination. A selection list will appear in which you can choose an option by double-clicking.
- Customer Code at HansaWorld
- Enter the Customer Code allocated to your company by HansaWorld. This can be found on your HansaWorld invoice.
- Contract Number at HansaWorld
- Enter the Contract Number allocated to your company by HansaWorld. This can be found on your HansaWorld invoice.
Save the Internet Enablers setting. The window will close.
- If you do not have enough information to fill in the three fields described in point (a) above (e.g. you do not know your Customer Code at HansaWorld), click the [Automatically Fill These Settings] button. Assuming you are connected to the internet, your copy of Standard ERP will connect to the customer database on the HansaWorld server. It will then search the customer database for your company name as entered in the Company Info setting. The two names must match exactly: an extra space, for example, will mean that a match will not be found. If it does not find a match, it will search for your VAT Number, telephone number and company registration number, again as entered in the Company Info setting.
If no match is found in the HansaWorld customer database, a message will ask you to check that the information in the Company Info setting is correct or to fill in the three fields described in point (a) yourself. Call HansaWorld Support if you cannot fill in these fields.
If a match is found, information will be downloaded to the three fields described in point (a) from the HansaWorld customer database, and the Internet Enablers setting will be saved and closed.
- If you are not sure if your copy of Standard ERP is registered in the HansaWorld customer database, click the [Registration Wizard] button. The 'Choose Your Country: Inspect' window appears:
Enter the country where your company is located. To choose an option, place the cursor in this field and press the Ctrl-Enter (Windows) or ⌘-Enter (macOS) key combination. A selection list will appear in which you can choose an option by double-clicking. Then, click the [Next] button.
The 'Search for Existing Registration' window appears:
If your company is not registered in the HansaWorld customer database, leave both fields empty and click [Next]. The 'Company Information: Inspect' window will open, containing your company name and address, taken from the Company Info setting. Check the details are correct and click the [Next] button. The next window will confirm that your company has been registered in the HansaWorld customer database, and you will be given a Customer Code that will be saved in the Internet Enablers setting. You will now need to contact HansaWorld to sign a contract and have it entered in the HansaWorld customer database before you can proceed to step 3.
If you think your Company is registered in the HansaWorld customer database, enter your VAT Number and click [Next]. The 'Company Information: Inspect' window will open. If your Company is registered in the HansaWorld customer database, this will contain your company name and address, taken from that database. Your Customer Code at HansaWorld will also be saved in the Internet Enablers setting. If you have a contract with HansaWorld, re-open the Internet Enablers setting and proceed to step 3. If not, contact HansaWorld to sign a contract and have it entered in the HansaWorld customer database before proceeding to step 3. If your Company is not registered in the HansaWorld customer database, the fields in the 'Company Information: Inspect' window will all be empty. Close the window by clicking the [Register Later] button and then repeat the process, ending up in the previous paragraph.
- In this step, you will register for Automatic Internet Enablers and receive your first Enabler Key. Re-open the Internet Enablers setting and click the [Register for Automatic Internet Enablers] button. Your copy of Standard ERP will again connect to the HansaWorld customer database, which will recognise the Customer and Contract Numbers. It will then obtain a Registration Number and save it in the Internet Enablers setting, registering you for Automatic Internet Enablers. It will also obtain an Enabler Key and a Valid Until date for that Key, which will be saved in the in the Configuration setting. The Valid Until date will be set to three months from the current date or to the end date of your contract, whichever is the nearer.
When the Key is obtained, everything previously in the Configuration setting will be overwritten (i.e. the number of users and Companies, module access and so on will be downloaded from the HansaWorld server together with the Key). It is therefore recommended that you check the Configuration setting once you have obtained your Key. Call HansaWorld Support if you think the new settings are wrong.
- Once a month your copy of Standard ERP will connect to the HansaWorld server automatically to get a new Enabler Key. The new Key will add one month to the Valid Until date.
- If for some reason the automatic connection described in step 4 fails and your copy of Standard ERP is unable to obtain a new Key, it will attempt to connect once a day for the next two months. After this period, if it is still unable to obtain a new Key, your copy of Standard ERP will go into restricted mode. If you want to activate the monthly connection and obtain the next Enabler Key yourself, open the Internet Enablers setting and click the [Get Enabler Key] button. The next automatic connection will occur one month later.
In multi-user systems, it will be your Standard ERP server that attempts to connect on a monthly basis. If your server is not connected to the internet, you will need to use the [Get Enabler Key] button once a month from a client.
If your copy of Standard ERP is repeatedly unable to obtain a new Key and the Valid Until date is approaching, you should call HansaWorld Support to bring their attention to the situation. They may advise you to obtain an Emergency Key. You can do this from your MyStandard page. You cannot apply for two Emergency Keys in succession.
- As mentioned above, when you create a new database, you will be able to use it for 30 days before it goes into restricted mode. The 'Choose Your Country: Inspect' window will open each time you start the application, providing a reminder that you need to register. This window is the first window of the Registration Wizard as described in step 2c.
If your application for an Enabler Key is unsuccessful, the probable reasons are:
- The company name, VAT number, company registration number and/or telephone number in the Company Info setting are not exactly the same as those in the HansaWorld customer database.
- If you entered the country, Customer Number and Contract Number in the Internet Enablers setting yourself as described in step 2a, you did not then save, close and re-open the setting before going on to click the [Register for Automatic Internet Enablers] button in step 3.
- The HansaWorld customer database is down. In this case, wait for www.hansaworld.com to respond to your browser and then try again.
- You do not have a valid HansaWorld maintenance contract, or payments are not up-to-date.
- A "server not responding" message is usually caused by your firewall. Check that your firewall allows the Standard ERP application to use port 80 for outgoing communications. Standard ERP does not require port 80 to be open for incoming communications. It may also be caused by your copy of Standard ERP losing contact with HansaWorld. If you suspect this is the cause, open the Internet Enablers setting, go to the 'Other Tools' card and press the [Search for Enabler Server] button.
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