Introduction to the Service Orders Module

The Service Orders module is designed to be used in companies which provide a repair service and which require an efficient tool to organise this service.

Each repair job is recorded as a separate record in the Service Order register. In companies where products are both sold and repaired, the warranty status of repair items is established automatically. Instructions to technicians are issued by means of the Work Order register, while all labour and spare parts used are recorded in the Work Sheet register. This register integrates with the Stock module: approval of Work Sheets removes all spare parts used from stock and creates cost accounting transactions in the Nominal Ledger if appropriate. Purchase Orders can be generated for spare parts that are not in stock. Invoices for repairs are passed to Hansa's Sales Ledger module, where they are treated as normal Invoices. All movements in and out of the workshops of repair items are recorded in a dedicated register.