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Record Menu - Invalidate

You can use the 'Invalidate' function on the Record menu when you are looking at an Invoice or Purchase Invoice in a record window and you need to remove that Invoice from the Sales or Purchase Ledgers. Any associated Nominal Ledger Transaction will be removed from the Nominal Ledger as well. As illustrated below, an invalidated Invoice is easily distinguished because all fields have red lines drawn through them, as illustrated below. You can invalidate many other records including Payments, Goods Receipts, Cash Transactions, Asset Disposals, Activities, Expenses and Personnel Payments in the same way.

In the case of Sales Invoices, the function is designed for use in situations where Invoice Numbers are pre-determined (perhaps through being printed on Invoice stationery) and where it is not desirable to raise a Credit Note. It is not recommended for use where the cancelling of an Invoice has implications for the stock system. In these circumstances, you should issue a Credit Note, and receive the goods back into stock using the Goods Receipt or Returned Goods registers. These issues are fully described here.

In the case of Activities, once you have marked an Activity as Done and saved it, you cannot change the To Do and Private boxes, the Start and End Dates and Times and the Calendar options. If you realise that a Done Activity contains a mistake, open it and select 'Invalidate' from the Record menu. Red lines will be drawn through all the fields, and the Activity will be removed from the Calendar, Task Manager and all reports. Then click the [Duplicate] button in the Button Bar to create a new Activity without the mistake. Activities are described here.

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You cannot reverse the invalidation of a record.

Please click these links for more details about invalidating Invoices and Activities, and for details about invalidating Purchase Invoices, Payments, Goods Receipts, Cash Transactions, Asset Disposals, Expenses and Personnel Payments.

In multi-user systems, you can prevent certain users from invalidating records using Access Groups. To do this, deny access to the relevant Action. For example, to prevent a user invalidating Invoices, deny them access to the 'Invalidating Sales Invoices' Action. Access Groups are described here.

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